FREQUENTLY ASKED QUESTIONS
Who can visit the dispensary?
Anyone over the age of 21 with a valid government ID, patients, and caregivers who are officially registered with the Massachusetts Medical Program.
What are your hours of operation?
Our Pittsfield location is open from 9 am - 9 pm Monday – Saturday, Sunday 10 am-7 pm, and we open Sunday from 9 am-10 am for medical patients only! Our East Boston location is now open from 10 am – 9 pm Monday – Saturday and 10 am – 6 pm Sunday. Adult-use only at this time, no medical cards or discounts.
*Certain holidays may affect store hours.
Do I still need a medical marijuana card now that adult use is legal in Massachusetts?
No, cannabis is now legal to all adults, 21 years or older with a valid ID. Obtaining your medical card has many benefits including no tax and discounts. For more information click here.
Do I need an appointment?
No, we always suggest online ordering for a faster experience, but you are always welcome to walk in. If you would like to schedule a consultation, reach out to our customer care team via email, phone, social media, or website chat bubble and we would be happy to schedule one with you!
Where does Berkshire Roots get its products?
Berkshire Roots branded products are grown and produced right on-site at our Pittsfield location. This includes our house-grown, flower, pre-rolls, concentrates, edibles, tinctures, and topicals. All Berkshire Roots products come from the highest quality genetics. We also carefully curate a collection of products from our wholesale partners throughout Massachusetts. Check out our product page or menus for more information.
Where are your prices and what forms of payment are accepted?
Prices are shown on our menu which is updated daily on our website. We accept cash and debit cards. Transactional fees apply if using debit. We also have an ATM on site which also charges a fee.
To learn more about our in-house crafted product offerings, review our Product page to learn about the Basics, Essentials, and Signature Collections.
Is there a limit to how much cannabis I can purchase?
Yes, you are only allowed per MA law to purchase up to one ounce of usable cannabis per day.
How do I know which product is right for me?
Our seasoned cannabis specialists are ready to assist you in every way and happy to discuss options. We also offer a private consultation room and virtual consultations. Chat during normal business hours through the small green icon in the lower right-hand of your screen. Or email info@BerksihreRoots.com.
Can I see your cultivation facility?
We’d love to show you our cultivation facility, but it’s closed to the public. Our products are grown in lab-grade environments and are highly protected to ensure safety and quality.
Do you sell seeds or plants?
No, we are not allowed to do so in Massachusetts.
Do you sell apparel and can I have it shipped directly to me if I live in another state?
Why yes, we do sell limited branded Berkshire Roots apparel like T-shirts on our official SWAG Shop. Visit through this link to have non-cannabis items delivered directly to your door, product availability is limited, while supplies last.
If you visit our Pittsfield or Boston dispensaries, you can pre-order and pick up the gear with our other purchases by ordering through our main website menus. Choose your location and add it to your order.
Are you hiring?
Please check our Careers section.
Does Berkshire Roots wholesale products to other dispensaries?
Yes, we do.
Contact Wholesale@BerkshireRoots.com to contact our team.
How do I find out about new products or events that are happening?
What happens if the website menu is currently down?
If the menu on our website is currently down, check out our online menu and order through Leafy. Click the location below to take you to the correct Leafly menu.
Do you deliver?
We currently offer delivery options on some of our products through our partnership with ZypRun in and around the Boston areas.
Learn more here to see if we deliver to your neighborhood.
Looking for our products in your neighborhood?
Send a message to Marketing@ berkshireroots.com we can find the closest location and let you know about new product releases in your neck of the woods. We carry our branded products in over 70 locations throughout MA. We are happy to connect you with a closer place to find Berkshire Roots products.
Can I get any Berkshire Roots Product Delivered?
Yes - however Not all Berkshire Roots products will be available through Zyp Run. Check their menu to see which BR products they offer for delivery!
Is there a minimum order amount?
Yes, For delivery orders there is a $50 minimum order requirement from Zyp Run.
What are Zyp Run’s Hours of Operation?
They are open daily from 10am – 8pm.
Who do I contact if my delivery order is incorrect?
Please reach out to the team through Zyp Run if your order is incorrect.
More questions about Zyp Run?
Visit their website here.
Do you have an industry discount?
The Industry Discount applies to guests who work in the Cannabis industry. Take 10% off your purchase. Restrictions may apply. Must have proof of employment to receive discount.
Medical ONLY Info:
Please see below for answers to some of our most frequently asked questions regarding our medical cannabis offerings.
Is Berkshire Roots open for medical patients?
Yes, we are open 9 am-9 pm Monday – Saturday and Sunday 9 am- 7 pm. We offer a special patient-only hour from 9 am-10 am on Sunday. If you would prefer to schedule an appointment, please email firstname.lastname@example.org to set up a time. Sign up for our Newsletter to hear about new products and great deals. We look forward to meeting you!
Do you have to go to your own doctor to get a medical marijuana card?
To be considered, you can consult with your doctor, visit Canna Care Docs, MedWell, Alternative Wellness Centers, Creating Well Being, Inhale MD, or go to www.marijuanadoctors.com to search for area practitioners. For step-by-step instructions for registering as a patient with the Massachusetts Medical Use of Marijuana Program, click here.
If you have more questions about getting a card, let us know.
Are you offering any special deals for patients?
See our patient specials page featuring daily and ongoing discounts.
Do you offer medical patient discounts?
Yes. We offer Veterans, wisdom (65/ 62 and older), and medical patients with demonstrated financial hardship discounts on all products. For more details and requirements, click here.
Is medical marijuana covered by health insurance?
No, unfortunately not at this time.
Can I use a medical marijuana card from another state?
No. There is no reciprocity meaning you must have a valid MA issues medical marijuana card to purchase from our medical menu.
What do I need to bring when I visit?
For Medical patients/caregivers, you must bring your certification card, as well as a valid ID. These include a driver's license, a government-issued identification card, a passport, a military identification card, and a Liquor ID
Is there a limit to how much medical marijuana I can purchase?
Up to 10 ounces over a 60-day period.
Do you have products for pediatric patients?
Yes. As required by DPH regulations, however, pediatric patients must have a caregiver who assists them throughout the purchase.
How does a caregiver work in Massachusetts?
A caregiver is a state-registered person who is a friend or family member who picks up cannabis medicine at Berkshire Roots or any other dispensary on behalf of a single qualified patient. The caregiver is also allowed to grow cannabis at their home for the individual. Caregivers must register with the state to take care of a patient. Caregivers are not allowed to provide delivery services for multiple patients.
If your question is not listed - please chat live during normal business hours with our Customer Care Team or you can email info@BerkshireRoots.com day or night and we will be back in touch within 24 hours. Thank you for being awesome!
We are dog friendly, for friendly dogs. We love pets here at Berkshire Roots and we welcome your well-behaved pooch in our stores when you come to visit us. We ask that you follow the below, for the safety of all and appreciate you adhering to our guidelines.
Dog must be well-behaved and remain on a leash the entire time. (Retractable leashes are to be kept short so the dog is close to you at all times.)
You are always to remain in control of your dog.
People may ask to pet your dog, you may allow them to, however, the dog is to remain on a shorten leash while saying hello. Please ensure you have a vest for your service animal if you do NOT want people to ask about petting your dog. "Please do not pet me - I am working" is common to have on the animal's vest.
There may be other dogs in the store when you arrive, if your dog does not get along well with others, we recommend leaving them at home.
With our ever-changing environment, we may adjust or revise our policy. We thank you for being part of the Berkshire Roots family (we appreciate you visiting BR) and we want you to bring your fur friend as we love to see them too. We just ask that you respect everyone's well-being.