FREQUENTLY ASKED QUESTIONS

  1. Is Berkshire Roots open for medical patients?

Yes, but only at our Pittsfield location at this time. You can come in anytime from 10 a.m. to 7 p.m. Monday – Saturday and 12 p.m. to 5 p.m. on Sundays. If you would prefer to schedule an appointment, simply email info@berkshireroots.com to set up a time. Sign up for news and great deals. We look forward to meeting you! 

  1. Where does Berkshire Roots get its products?

Our products are grown and produced on-site including flower, pre-rolls, edibles, tinctures, topicals and concentrates. All Berkshire Roots products come from the highest quality genetics. 

  1. Do I still need a medical marijuana card now that adult use is legal in Massachusetts?

Yes, for now, you must present a Massachusetts state-issued medical marijuana card and a photo ID. We’ll apply for an adult use/recreational license when the state starts taking applications in April 2018. If we are approved for a license, and the state sticks to its timetable, then the earliest we would be able to sell to those 21 years and older with a valid photo ID from anywhere, would be July 1, 2018. 

  1. Do you have to go to your own doctor to get a medical marijuana card?

To be considered, you can consult with your doctor, visit Canna Care Docs or MedWell, two medical marijuana evaluation centers that have opened in Pittsfield, or go to www.marijuanadoctors.com to search for area practitioners. For step-by-step instructions for registering as a patient with the Massachusetts Medical Use of Marijuana Program, click here. 

  1. What are the qualifying conditions in Massachusetts?

Qualifying conditions include cancer, glaucoma, HIV/AIDS, Hepatitis C, ALS, Crohn’s disease, Parkinson’s disease, and Multiple Sclerosis.  Other debilitating conditions as determined in writing by a qualifying patient’s certifying physician could include a patient suffering weakness, cachexia, wasting syndrome, intractable pain, or nausea, or impairing strength or ability, and progressing to such an extent that one or more of a patient’s major life activities is substantially limited. 

  1. Are you offering any special deals?

See our patient specials page featuring daily and ongoing discounts. 

  1. Do you offer financial hardship assistance?

Yes. Veterans, seniors (65 and older) and patients with demonstrated financial hardship receive discount on all products. For more details and requirements, click here. 

  1. Is medical marijuana covered by health insurance?

No, unfortunately not at this time. 

  1. Where are your prices and what forms of payment are accepted?

Prices are shown on our menu which is updated daily on our website. We accept cash and debit cards. There will be an ATM on site. 

  1. Can I use a medical marijuana card from another state?

No. 

  1. Are you hiring?

Please check our Careers section. 

  1. Who can visit the dispensary?

Only patients and caregivers who are officially registered with the Massachusetts Department of Public Health are allowed in the dispensary. If someone who is non-registered accompanies you to the dispensary, they will not be allowed access. We don’t mean to be difficult. We’re just following the regulations. 

  1. What do I need to bring when I visit?

Don’t forget to bring the following two forms otherwise you will not be allowed access: 
your DPH patient or caregiver registration card, AND a government-issued ID which could be a driver’s license, passport or military ID. Remember if your ID changes or is renewed you must notify the DPH. 

  1. Can I see your cultivation facility?

We’d love to show you our cultivation facility, but it’s closed to the public. Our products are grown in lab grade environments and are highly protected to ensure safety and quality. 

  1. Do you sell seeds or plants?

No, we are not allowed to do so in Massachusetts. 

  1. What are your hours of operation? Are you closed on holidays?

We’re open 6 days a week, 11 a.m. to 7 p.m. Tuesday – Friday and 11 a.m. to 5 p.m. Saturday & Sunday. We will be posting a holiday schedule as we go. Stay tuned! 

  1. Do I need an appointment?

No. But if you would like to make one, simply email info@berkshireroots.com to set up a time. 

  1. How do I know which product is right for me?

Our seasoned cannabis specialists are there at the ready to assist you in every way and to discuss options. We also offer a private consultation room. 

  1. Is there a limit to how much medical marijuana I can purchase?

Up to 10 ounces over a 60-day period. 

  1. Do you have products for pediatric patients?

Yes. As required by DPH regulations, however, pediatric patients must have a caregiver who purchases medicine on behalf of their patient. Minors are not allowed in the dispensary. 

  1. How does a caregiver work in Massachusetts?

A caregiver is a designated friend or family member who picks up cannabis medicine at Berkshire Roots or any other dispensary on behalf of a single qualified patient. The caregiver is also allowed to grow cannabis at their home for the individual. Caregivers do need to register with the state to take care of one person. Caregivers are not allowed to provide delivery services for multiple patients. 

  1. Does Berkshire Roots wholesale medical products to other dispensaries?

Yes we do. Please visit our wholesale page for wholesale inquiries. 

Pet Policy

We are dog friendly, for friendly dogs.  We love pets here at Berkshire Roots and we welcome your well-behaved pooch in our stores when you come to visit us. We ask that you follow the below, for the safety of all and appreciate you adhering to our guidelines.  

Dog must be well-behaved and remain on a leash the entire time. (Retractable leashes are to be kept short so the dog is close to you at all times.) 

You are always to remain in control of your dog. 

People may ask to pet your dog, you may allow them to, however the dog is to remain on a shorten leash while saying helloPlease ensure you have a vest for your service animal if you do NOT want people to ask about petting your dog. "Please do not pet me - I am working" is common to have on the animal's vest. 

There may be other dogs in the store when you arrive, if your dog does not get along well with others, we recommend leaving them at home.

With our ever-changing environment we may adjust or revise our policy. We thank you for being part of the Berkshire Roots family (we appreciate you visiting BR) and we want you to bring your fur friend as we love to see them too. We just ask that you respect  everyone's well-being.